1 Hoag Drive, Newport Beach, CA 92658
800-400-4624
Hoag is dedicated to creating the best experience possible for our patients. This visitor information area provides information to help you and those close to you during a hospital stay.
Visitor screening is being employed at Hoag Hospital to provide the safest possible environment for our patients, staff and visitors. Upon entering the hospital, visitors over the age of 14 will be screened. Please be prepared to show your driver’s licenses or other government identification when entering the hospital. Hoag is a weapons free campus. Weapons of any kind, including pocket knives, are prohibited on campus.
Hoag will no longer be limiting the number of visitors except for in the following areas:
Labor and Delivery Unit and Antepartum Unit
The patient is allowed to rotate one support person at a time in the recovery room (upon approval of recovery room nurse).
Neonatal Intensive Care Unit (Newport Beach) and Special Care Nursery (Irvine)
Visitation is restricted to parents and siblings over 12. Only two visitors are permitted at one time.
Mother Baby Unit (Newport Beach and Irvine)
Visitation is 9am to 9pm, one support person is allowed to stay 24 hours per mother’s discretion.
Visitation hours are available 24 hours a day. Please note that some areas within the hospital restrict visitors at certain times:
Critical Care:
Open visitation except during the hours of 7 a.m. to 8 a.m. and 7 p.m. to 8 p.m.
Neonatal Intensive Care Unit and Special Care Nursery
Visitors (not parents) are restricted from the unit during hand-off report times from 6:30 a.m. to 7:30 a.m. and 6:30 p.m. to 7:30 p.m.
Children of all ages are allowed to visit when accompanied by an adult 18 years of age or older except for in the NICU and Special Care Nursery. Children are not permitted to visit patients in isolation.
Visitors have access to the hospital cafeteria.
Visitors who are ill are not allowed.
Patients with respiratory symptoms will be asked to wear a mask.
The Information Desk is located inside the main entrance. Attendants are available to assist with room direction and other information.
A customer service representative is available to answer specific financial questions or to receive a payment Monday through Friday in the lobby of the Women’s Pavilion. Telephones/Cellular phones and pagers may be used in the hospital except in the critical care areas (ICU, CCU, CVICU and Sub ICU).
The Hoag Campus is smoke-free – no smoking is allowed.
ATMs are available in the convenience center in the cafeteria and on the main floor next to the Health Resource Center.
US Mail drop boxes and stamp machines are located at the main entrance of the hospital and in the convenience center.
If there is a concern regarding patient care, please notify the caregiver or a supervisor. Patient Relations representatives can assist with patient rights, problems or concerns. The Patient Relations staff is available from 8:30 a.m. to 4:30 p.m., Monday through Friday at 949-764-8220. If you need immediate assistance after regular business hours, contact the charge nurse or nurse supervisor. They can be reached by calling the hospital operator at 949-764-HOAG (4624).
As a patient at Hoag Hospital, you have certain rights and responsibilities that are inherent in your health care. To receive the best possible care, it is important that you play an active role in your medical treatment. It is the responsibility of your health care team to include you in that process.
To learn about your rights as a patient, please select the appropriate PDF below.
Patient Rights and Responsibilities
Your Right to Make Decisions about Medical Treatment
Other helpful information for Hoag patients
Please select the appropriate PDF below.
Please select the appropriate PDF below.
If you have questions or concerns regarding patient privacy, you can contact the Hoag Corporate Compliance Department.
Hoag Corporate Compliance Office Attn: Privacy Officer One Hoag Drive, P.O. Box 6100 Newport Beach, CA 92663 949-764-4427 CorporateCompliance@hoag.org
If you have questions or concerns about your care, a patient relations specialist is available to help you better understand the health care environment, resolve problems and provide information. You can contact Patient Relations at 949-764-8220.
Contact the California Department of Public Health
You may file a complaint with the California Department of Public Health regardless of whether you use the hospital’s grievance process.
By mail: California Department of Public Health 681 South Parker Street, Suite 200 Orange, CA 92868
By phone: 714-567-2906 Toll Free: 800-228-5234
Hospitals that achieve accreditation and licensure are required to submit to formalized, comprehensive evaluations by on-site surveyors who assess compliance with health, quality and safety standards and regulations. These surveys are conducted regularly and involve participation from the entire hospital organization.
Hoag Memorial Hospital Presbyterian is licensed by the State of California Department of Health Services.The State of California requires hospitals to be licensed by the California Department of Public Health (CDPH). An on-site survey is conducted to assess compliance with state and federal regulations. The survey includes physical plant evaluation, kitchen and dietary services, patient care, pharmacy services, and other areas that effect patient care.
Hoag Memorial Hospital Presbyterian is recognized by CMS as meeting the Medicare standards. The Centers for Medicare and Medicaid (CMS) has developed Conditions of Participation (CoPs) that health care organizations must meet to participate in the Medicare and Medicaid programs. These standards are used to improve quality and protect the health and safety of beneficiaries. CMS also ensures that the standards of accrediting organizations recognized by CMS (through a process called “deeming”) meet or exceed Medicare standards.
Los hospitales que han logrado la acreditación y licencia deberán pasar una evaluación comprensiva y formal hecha por un inspector en la propia institución. Dicho inspector evaluara los estándares y regulaciones. Estas inspecciones son conducidas regularmente y requieren la participación de toda la organización del hospital.
El Estado de California requiere que los hospitales tengan una licencia del Departamento de Servicios de Salud de California (DHS). Hoag Memorial Hospital Presbyterian está acreditado por el Departamento de Servicios de Salud del Estado de California. Una inspección tendrá lugar en la institución para evaluar el cumplimiento de las regulaciones federales y estatales.Dicha inspección incluye la evaluación física de las facilidades, cocina, servicios dietarios, cuidado de pacientes, servicios de farmacia y otras áreas relacionadas con el cuidado del paciente.
Los Centros de Medicare y Medicaid (CMS) requieren estándares de participación (CoPs) para los programas de Medicare y Medicad. Dichos estándares son utilizados para mejorar la calidad y protección de la salud y la seguridad de los beneficiarios. CMS tambien asegura que los estándares de acreditación de las organizaciones reconocidas por CMS satisfacen y exciden los estándares de Medicare y Medicaid.Hoag Memorial Hospital Presbyterian es reconocido por CMS al cumplir satisfactoriamente con los estándares de Medicare.
To help make things easier, we have one area that features commonly used forms that you may need when using one of Hoag’s facilities.
Authorization to Release Copies of Medical Records (English)
Autorizacion Para Obtener Copias de Expediente Medico (Español)
Outpatient Medication Reconciliation (for Breast Center and Interventional Procedures)
Hoag may share your immunization or tuberculosis (TB) screening test records with the California Immunization Registry (CAIR), a statewide, secure and confidential database of patient immunization information. The CAIR is used by health care professionals, agencies, and schools to keep track of all shots and TB tests you take, and can provide proof about immunizations needed to start child care, school, or a new job. If you do not want your immunization or TB records to be shared with other registry users, please fax or email the “Decline or Start Sharing/Immunization Information Request Form,” available on the CAIR website at http://cairweb.org/cair-forms/, to the CAIR Help Desk at 1-888-436-8320 or CAIRHelpDesk@cdph.ca.gov.
There are several hotels and short-term lodging facilities near the hospital campuses. Use your preferred browser and search hotels near Hoag Hospital Newport Beach or hotels near Hoag Hospital Irvine. When making a reservation, you may ask if they offer a special rate. You may also search discount provider sites/aps (Hotels.com, Hotelstonight.com, etc.) or book direct with the hotels websites to see what discounted offerings are available.
This parking program only applies to Hoag Hospital’s Newport Beach campus and has not been implemented at Hoag Hospital Irvine or Hoag Orthopedic Institute at this time. For directions or more information about those facilities, please visit Hoag Hospital Irvine or Hoag Orthopedic Institute.
Parking rates and information for Hoag Hospital Newport Beach are outlined below. If you have any questions, please call Hoag Security at 949-764-1464.
Self-parking rates apply to the P1 Dolphin Structure near the Sue & Bill Gross Women’s Pavilion, the top level of the P2 South Structure near the Jeffrey M. Carlton Heart & Vascular Institute, and the Conference Center Structure. Please be aware that the top level of the P2 South Structure and the Jeffrey M. Carlton Heart & Vascular Institute entrance are for Heart and Vascular patients only until further notice.
The first 30-minutes of self-parking is complimentary. The flat rate for 30 minutes to four hours is $7 and four hours to 24 hours is $10.
The maximum rate for self-parking is $30 for patients or visitors with a length of stay greater than three days wherein the vehicle remains parked for three days or greater.Self-Parking Rates*
0 – 30 minutes: Complimentary
30 minutes – 4 hours: $7
4 hours – 24 hours: $10
*Maximum rate of $30
Select departments offer validation as follows:
Fimiano Emergency Department and Obstetrics Emergency Department patients with current armband or discharge papers receive a $3 discount for valet or self-parking.
Breast Center outpatients, including mammography patients, receive complimentary self-parking.
Active participants in the Hoag Addiction Treatment Centers (HATC) program & outpatients/alumni receive complimentary self-parking with validation.
Fetal Diagnostic patients receive complimentary self-parking with validation.
NICU parents receive complimentary self-parking.
SOS patients receive complimentary self-parking.
Patients may either use self-parking or the Emergency Department valet, which is open 24 hours a day. Emergency Department or Obstetrics Emergency Department patients with a current armband or discharge papers receive a $3 discount from posted self-parking and valet rates.
Patients and visitors who are at the hospital for a week or longer, or who make frequent visits may wish to purchase a long-term self-parking pass. The following passes are available:
7 day pass – $25
30 day pass – $100
Annual Pass – $1,000
Passes are only available for purchase through the Pay Stations.
Walk-up pay stations for self-parking are located in the following locations:
Joan & Andy Fimiano Emergency Pavilion entrance
Sue & Bill Gross Women’s Pavilion entrance
Payments accepted at walk-up pay stations include cash, credit or debit card (American Express, Visa, MasterCard or Discover). Change will be available for cash payments.Patients and visitors who have parked in the Conference Center Structure or the top level of the P2 South Structure near the Jeffrey M. Carlton Heart & Vascular Institute must pay at the exit gate by credit or debit card only. No cash is accepted.
If you are admitted to the hospital, you may park in the P1 Dolphin Structure, P2 South Structure or use valet parking. Standard self-parking and valet rates apply. Validations are available for select departments as outlined above.
Parking stalls for patients and visitors with valid disabled parking placards are located throughout Hoag. Individuals with ADA placards receive a $2 discount for valet.
Hoag Hospital Newport Beach offers valet parking for patients and visitors in two convenient locations:
Sue & Bill Gross Women’s Pavilion: Open Monday – Friday, 6:30 a.m. – 9 p.m. and Saturday – Sunday, 8 a.m. – 8 p.m.
Joan & Andy Fimiano Emergency Pavilion: Open 24 hours a day.
Valet service is a flat rate of $9 for up to four hours and $12 for four hours to 24 hours.Emergency Department and Obstetrics Emergency Department patients with a current armband or discharge papers receive a $3 discount from posted valet rates.The maximum rate for valet is $36 for patients or visitors with a length of stay greater than three days wherein the vehicle remains parked for three days or greater.
0 minutes – 4 hours: $9
4 hours – 24 hours: $12
*Maximum rate of $36
Flash Valet is a system that manages valet retrieval requests and payments through text messages (SMS). This system improves the overall parking experience by reducing lines for valet services as well as the payment kiosks
Flash Valet is easy and can be done in the following steps:
Valet will provide the guest with a ticket upon arrival.
When ready to depart, the guest will text his/her ticket number to the phone number provided on the valet ticket. Phone numbers are hidden at all times from valet attendants to protect the privacy of anyone using Flash Valet.
The guest will receive a text message with a link to pay with any credit/debit card or PayPal account. The $3 ED and OB ED discount can be processed through Flash Valet as well. All payments will be processed directly through Hoag. Those guests preferring to pay cash or credit at the valet stand still have the option to do so.
The valet will let the guest know when his/her car is ready through a text message.
Valet guests have the option to do a 1 click customer experience survey as well for real time feedback.